The foundations for this system were fear, intimidation, and an adversarial approach to problem-solving. qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! M5'4\eABTM6i-8QPR2$dTWjg>G%^]rY=Ih@L+MU!&Nrob,R$:KXe\0=HL2EfEo!be h*eh@e/dq3ZU`-GB#tN>j#qL/6)cWfUqs[o:>)C#)r'C,ZS*ctY@FY`O-Zs5c+EW+ << AL&Q-F2a65o/ZFS(B1@\[%33sOm#)b%/=Q(E=P9[5(qfl4rH*I0;bdJKB#[\`nfu0 By then most U.S. manufacturers had finally accepted that the nineteenth century assembly line factory model was outdated for the modern global economic markets.eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_3',181,'0','0']));eval(ez_write_tag([[320,50],'isixsigma_com-medrectangle-3','ezslot_4',181,'0','1'])); The concept of TQM is applicable to academics. endobj It is the will to produce a superior thing.-- John Ruskin It requires a quality experience to create an independent learner.--Myron Tribus Research Findings ZH5NiiH`QPM4Tq2dhuN?#h:46. "M`l-,f+f_(>4,,/t37D`>/gHrr%FpX'6kX1-e aj&]Bi#f_22u@%[^\dE=%t?c']=!. By definition, Total Quality Management is an approach that ensures all members of staff play a part in improving the process, products, services and culture of work. Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." 1\8P@Ann?Yh[qPXGq%0VM%nqr5:@9iBU6$4#nbLT5jJ"aem1d,tHH1`t"CFDWP!;Jm#-J. W?^_=NVE_p9mnALAR:XWp1S-@VQUdNGAHNJYTd3/LU+TD*Rls=t_*j6R[ :[,^nC?jXWa]F23H :ln1fjl[^n):!.M&X2JVSQSgpN!& "qncrjVq#rIG?t7Gs8>WB#"Jk'ifWhGNem%^Mi($Rs8Vup Vi0=:RYIZ46I;]O6+==U9[WYamH4t%G'0m)_)OmBDUB65sL,/U@)TJT` Lean Six Sigma and the Art of Integration, Six Sigma Aids in Resource Planning for IT Employees, Best Practices for Process Maps at California High-Speed Rail Authority, Quick Wins Can Successfully Launch Operational Excellence in Healthcare, Using Critical Path Analysis to Prioritize Projects, Why You Cannot Depend Totally on Statistical Software, Case Study: Streamlining Coast Guard's Accounts Payable Process, Case Study: Reducing Delays in the Cardiac Cath Lab, Case Study: Streamlining a Hiring Process. /Descent 0 Y//p2L?l&X%H*(LO:/tAp+l25! ;g@>@5HBRg[/BBtqY9#Fc1L2>?U'!1%nX@FrqKt_S,;@$O-=?t5O!em;u4W1 )I;dGrNEDIoi;lp\Sj"N@Z2`&qhVV:_OoL9AF#+sJSW. cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! l[5,#gQ*FFiX[+tB0U/EqSAt!Z`+jY]D45Oe^;s'6U+piC9Y=!6#RBYgCt\^F/@>B Applying TQM to teaching and learning management is a regular and rational technique to assure effectiveness of learning and teaching process. FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas stream Total Quality Management in Education 1. i7u5''mW=)RCOu ? (fIH^22W:Jaf6C"MCG6`>=:6m+1IdFN[\c=- QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? oA__LVBtSO+G1<3Z1__D20&W48Gm>(4b^GuShQhao63Uc2Rc<9R8-N[JSs%59oK(Z _j$ru@l6(a:mig=Z[@\P8/[EJ*iodqNm0jViaF:XPYEH\"[of%>sCKU`L1@"pJXD= TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. FANsh/drSQk_9NLF!Kkac([0M?%%s[Yff=?Ar*bHUOG&[f7e\_-Ei.iG,_Co#dq2T ]=R53a&-:;!M`0IlB?7njJ=!cd :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC )UDFtulU2691D)7r0BNgk(]+G_U X&oI3R02).! X`]>qJeUW'_)B.qJ`><8+t]nd(,I(44CUL!kFP gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que ?iS^/s45[!pOE'ili7"Zp$)MLqZ$TqrR\g9s'NP@?iU/lp\+Xes8Kd:CYJXbs4@;MrH1b? cMIbA$qWW4*rJJ48UbbVM&ps:Dk.,=OF!S5)YdkKbbN>8c*CM31hU)WN#iK(L_TUn FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B "O>k)e%+A7\mc*U\Il"aJ:6*MkjfbI;KerrE]kDrRG[0. A major long-term benefit of Total Quality Management relates to customer satisfaction. School leaders are finding that TQM principles can provide the formula for improving America's schools. p.63&Z7n"T?LJJmq20A#%p,6@Na#`Wa@P5`9tg_Z8-Y+0f?XI! endobj 8;V^nBil'N(4EZbRRXPbUfb45=9KiUTrYbN;rdSkKo?\(AmE+p+I\**MrGKe-(pu_ congratulations! Yi>4:mF9NW,(u`k:58KNms4=ZYk2sc?J2$WaT_0j,1tES+c?:;8>nuf+*"RuMe&nuP/UPBeGDBgJgQqO)+fl5^uG? This is done through the application of rigorous process analysis by every involved employee and business partner. 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp /GS2 9 0 R EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os C7-&;D3VHBRL1k0[9'jjPlYJ4(C[mMA518t2`PXi"cYFRr#`F%k_%VZDiC>@+M0h; lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? 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The total quality management model includes the following: process planning, process management, continual improvement, total involvement and focus on the user. >> k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi [b@,HCF;,$cVt0g Psd+DY&9CN/dqShm&+9K7HY#m(gXg[:_\#qP95jQ9hpP+8%6-7`X1I7n(mcO6kX94 Y\t9,Y6$n"m$0JH_&Ked&T&bh4aU@=To2pkX/)D>=VsZ>IiuW^l#gbKUF4"W4oXp^*Jk#1T2?u. /Length 14597 >%CeOJXI/0FOa.U1lHL,@dUo/^+]8:6umkf>Nu"f5eA^mY.qSUnluho2K^S;V"Jsh :f;B)%#ki+l@?oto&q 13 0 obj /Type /XObject @`JO@"lMK%. !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt +8oR5B[W3!-V? ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW +S8#d`^^IL_$=WkQr$0ee=?kaEXYm[6^!#KI4KO8s7flKmb2$]CCA!ZefKCu+ROn" ^9gFs9Z':K*3`h"pZ4,E1pZSc_%b`INqq'Co)GNiIG_PEa\YeBMoS[V'ot`S&W.tH Cerntp@?VgT&a*7:H;%OY:s8MHZIpIR(rUrODs8V'VKl'nnrO5h2Df%.UqV?X,J(OSK*F@0: Thank you. p&@T:qkp:nlCFgXiA>coQ=";Lj,me4gG0muF<5M"=GPT8GB_1QjEcOccG`ii241Pee$k,K0DJhKKokVRYhKi4u%MX1c? oY\a:SgI(f(X6P\9e[rlH\(R@^R;u4*]T\@e@4B;#IcNK+8inI[sjoLfe\[^o>TL( L3Bp.5=dW)l`2&@F;C))#1GF2n">b93p?bfO>)f3JHlH'g`Z$:%rd. Adqi-('NRJ&bd2P95K*"D1*4^:sK8k@J:f2s+Mb*p Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf .'Q/1khAXcPQGfgUkT)nKFUtLV&.E-_Mj^+7>PD+6B:+TRW,qc[3e?=_l(eN$O>"! ;cfY&O[+Xkd;JVglS@Qlqm* O0+aPk#^+Mf2D!qFo!n3,Hb_Zg\,;8@dZ6O.9Zdbd#@aERgNEi,dq.$5=2j\lK] r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G p]"%hl2?,3rp/nL^An63X_Rn8TCr0=IGb(nokX5srmh&Kqc`a/I_G`p[se;Lrq65. ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ ;cfY&O[+Xkd;JVglS@Qlqm* >> &X6U^oB"EWSD7=2!inhkFan:bEq\g*`"AGNqob`7M/SBXj=l"^K"c5J@LkodJ?IjV Yf*a8$]SK!T-n)RN?(:lcLH9<5!_$Z,1[%m(W":_#`?pk,IUp2YZH$EPtc($,i? kjaM!P=)q3@UmPsgVlqpN@66"Acn&Y(bQfV2a.`e-kiuMZ2IBJHr71R!-HP)F3+4S J%WNJ&uY%^Qqaa$6$fs0//Q -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X \t&. << >> \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb rt;K]qdTeWWMmZTk!QW]4'\sr=cam;GU-@-2^@%q)M%sC4ADo[D0:)'[uU2Cc\0]; 26 0 obj Wg&2E>2mb(O?"2hl(=g-Hiu?[oo!R8W%NP'4=>5(*O]=;&l&M)\&LotKL2)+. It is always the result of intelligent effort. IGb"kGHiR!^s*dJJ'3s1$DZRM\M35_p]_e_$Qe5W++s]dn7;W(i/I[E`+).9Zf.6] >> It enhances a feeling of confidence and trust and alleviates insecurity and fear among members of an institution. [keF_,8!O9JIhoF7+,*3arT=l/?ciJ,G\JM;LG^ /Subtype /Type1C Total quality management. '"'T&UZh$rklH1!U_9I78acrFG=kQ!ATbQ$htkN&?`s>Ofa[q1toqJqbXWc >> << J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ :+3!)+/Y13@4RSH&\$O'Ccs!9A.OJgb0t/SYrd! kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos @bDTO@p(,Bbs>**9"EhnOu0Rk:FAAOQH3VaZKni;$5OIP;1Aq5gD][&BV;#?Z@hnS ;jQ`nuTomckRDh%ZarEnlomW2aFfUkXsQ.rZKUV:A9KN=mGIm?J]JS]L1oakEM0?T Initially TQM methodology was proposed for business world. 7)5hqrW:du%ik@C6AIjV)#"LEH/YD'afI*\3I\uaA),.O-Dri(mVejKFf$c_8L1F7 The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. @-C:.c_Ag!BE_3nt]G_#85)X(mYot3+4%K QA processes occur at the project level and the organizational level. eDkY>4,_+(G6&WAm+JH"#1-! (l":;)eVf,[q`dPd8#D$O.dZQiYDr-BJObNNaEeL.XE.8)Y.eKZgmu?18$cqtIVf0;'E] Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. !qqKQbu-)%1n@*H&HPa[)-gVRA&Kr;UW,^@`#)ur?9,2F-a1nm1M>"'r__j# JOeWZ=:%@1ci+sa!Wi8s4ni0LW/Q_8+,m1uMjta]5R+pr5^JOr+CJ#^qZ%Qa#$HSB Y'UFAYN#\#*i5pe*R7TQ/^OqaX>gJDqhI"= ?sHt!"6m(0`V?0h*k[lM_?^K%! !? ?\'5Y?&@7:Dm`=T/ 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 [//Hb3l2j"-W,io# F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) *cZ9 '0"s.EC_NoF78hLD: ? Deming's work is not merely about productivity and quality 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. 8;W:*BiGdJ(4N`]mKS=KKE`m0RN58TY3P;sW2M?rRZKhSaQAA9_#[%o61Nk]a-.>V ;jZFgE!q,FJ&"\](g"_8nRi'DHIr:q:]Ug[#h6b;BS?rggL&khFP@K(&c*>r0%2P$ h#+YAhcn-RL*n5ppGkY!S!bmfhI%hLe!qbm4#`.DLdt1qRb>r[krO/k`6TXjW#Q+, P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A /ExtGState << #o_F8[^0gTq6s`iL5;N`LOfT@G]WMT3qU*!QQ?cXe5kunnF`a7lYpLd4J(MXaS*Uc k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A In a highly competitive education sector, the success of academic institutions depends on the quality of education. ;bg5t:@BQ+NJpfDIU1_&0F\iEpnAbZ53+)p*7s1SZliGSe6^IWST /Filter [/ASCII85Decode /FlateDecode] ^[Re)rR1Z]ZR7*G1b`D_R$J"_7N,FdDJhZ.L18B7o-C,0Sl#.pH5j.e$cLD>a3";h;m[B5.T@;.+) Applying Total Quality Management Principles To Secondary Education Mt. 8-Step Process to a Total Quality Management System. >B.s'\[_R"Mr_dfGNJ! !? 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[IDl1+WPP$m 18 0 obj Total quality management is an efficient management technique that requires the full involvement of all employees on all organizational levels, thus representing the organizational culture. eFQ/JER&$(rqOAUK,Ze-h_?m^mZ"H7e@sdan:_J^G]5-uO\!2^IJfI5rKm%(fl7ul aib*50eTPA/G&*);AP*>EfSKNrS];U 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f endobj The product or services provided by an organization satisfy its customers. DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K *L%n*.^F?g_V$ST/C/9cVY8BHL?0F7l6]%C\lb4*'aumc:IV.hg VHjBR3f`jBrgVbtkC(Bo(st.93F^=mCAH1Y*@lq.acrRE=5_)g0=//1m1Hr.l:3re ",*9iM4[#M4#.6@rVtU_lflsrnsq@NpU&iB4h"2d+bpk9H4BKWkr7iP8-pESl!&f\ C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m [">^E\Nl((#=.r!I28MR4:e.,LQDBeG+-De+hDV8""O'sqCfgcdBf&rCj`U7)! endobj /GS2 9 0 R 0gII!e`#cfN5I*;7ju[mUTZo7f)KZ&L5IEj4*!^-W49V@0Fe[pR*'Ta2a]erMMQ.> to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. :. ?_-9X_&dXu\g!#ikDC>#`DT[P0eAm0JS$$f=a;"nJ1VB7]>U 3*t2MWI0Ds"(&p;9&R+j%c,(]KVMQ'C25UQ!+gt^jPrXIhq6nh3qJsTA@JOSjcfEL =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA >> :[c$lp9c*! lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? 5VECgF>Htk9bGH`'Q[Y)7qk-"YYTbp^OZ63++`>!`c%W'VjJA$9 mgDK)_U*?9FFRT*UQN(k1bR'l4j0k@>kjB\$P6#jMT7n5l;PMe\O.flHt"=Knu3dE TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. 25[]Sodm_Q!Eq)0Jnl/gPJ#jro14qJW;P'"0Hd^9"@KW@>SM4e#e#PL7u)_BCR^(; 6!NM&bE_ekYtnBm,i\u=3e0HnRhN^U7dcBph4K"H It has been used very successfully in the development and acquisition of systems such as satellites and aircraft to preparing officer performance reports. \A,@H59:=/[J(dd^]aS,_A++0=W95\-J8/qF1I.6kOa71lQ'%#h)lf?L=s%Mb%ei?c+8=h2S6h@_AK(FJ=@,5S@BI(\*r"^h !GS->6TlP`e$5/.^B"=#cZ[P~> %6O'HhTCO%Ee_j$12:3$X:mqGXPNuSMFC/tOl!0=f"rG/nAu3c+SqIknboa6*ilX$ nLk/,84h7;Wd!38/,FgA,= << _cof"W[Ko*7G9:653e%1cV:6,#mLpT@S(,D]KhRZ-/1G6*X=U0S6h/G@7:\#2V\UE iWI[1j-X/`?rs@EF*I&KQsGY-`RHO-4HOaNRcr3G-Ld,^s4% =MF=rO=F1@c>f_$f_q56qsTktc37@SpCuEi$"0]Ie9-lB/c;PaE5d'.muE%r'e?a> Many educators believe that the Deming’s concept of TQM provides guiding principles for needed educational reform. 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XetOcgs;RN50eCIT_GTY%Tm=$jYh4:a$p:]*o:52W/>I(oETQPS4B$/JcOJ1(WEG@ j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" q7Gd? endobj j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] /Font << ]j1'>T`@_LfJ?,HO/qf[lTWl(I[JL*^k0gOlAA;&;H,*&V*](,D-2oRg;Lc='kL'Zj1"U&h-_OC`?#+6G?JTP#uZBq+,"#u,#_DmMeED.Q9cXl+q&]ha2 J. additions: /F2 5 0 R R.q%+-q,gM)[+EkW4co;XdI[eK?67%TU%^\X+Tg52h=V])R"O?\i4E&>%ida!IOn: Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. ;&h#[Z5fP/[2*u^'e3HSAl Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. ]o#,lY3Xu&WX\ES@nqbE8$<4PbI1C+rdEeNro%aNn@8X6A^W,mEh\jl>nqR*2#[LZ endobj In a TQM organization, everyone is both a customer and supplier; this confusing concept emphasizes “the systematic nature of the work in which all are involved”. EB8[-cO;;o\T4GYMYuEGQp3c!nXje+,;UR[&o*H_`aAP. b`3'>S*742jfC>/76FHlKL\Q(6TA]j*6@sGShgG1_`>N.ELR0o_7/J0P+lo0pk/;M (=]`nCe+10j&h@MFudj(mrm0EIC)0M2I9P)U<0Rp+s /Length 14076 20 0 obj (;H:ZWE5(N&loen']'$2QQ;a%@TN<4G@^"2lNgU+7[?tNeq 19 0 obj << The product of their successful work together is the development of the student’s capabilities, interests, and character. .3i]6`Ec'UgOP9Ueem. dPP\+BqB*_g:=A)\sBo+m.NNM1:LoaUYIBTSHH_6U^ZJV:jZ_t*:o7Sht4#$WH:dT A^XiYB'qBFdPKOl?Upts9]fDibHuA&M*nL%9fl69]BNE7Ymi1+[2fC6he);r?VHKT G)uH50&6+l96MC_[gfb4;luZ"3SO],eQ(i/2SNY#^!d!#X1YP9!A!9"Lf+*Q=aN ]QpC-qA5.ib;bhEi(+GLdVGmj-k k-A@h6)G>C`S,JR4q&,7&W@3^%>j>Bd!ge"Jg+-YAbCfXg?9PTD*RuQNB:+o(j;fR If the cause of failures in education is a problem in design, quality management may be regarded as an ideal systemic process for managing change in public education. W'qIT/!nB#bMognep+im_Wl(Ihn;X4N+:+I)7FPgN3 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T The process … R7Y)W:*6USiXG;AW,jCp6+cX*g#C8SAeff5)Vr`PU%uT:Va$S]ChkuQ>n$^Kam2EQ ;_YF$LqMH0I)=$0O4T%Q;gsRY5)W4BpBqj)?f>(qW>?RR&(#CY",ZmUH*OgTY9(S> Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 A total Quality strategy will be effective only through long-term commitment and dedicated application by executive management and all employees. m3pRf'Po?LitlEmP`Q!R:+iPLmJk9fG+WBiBi`esaaR/EGq=*K /Font << AK:MpC@r_k0,O,YW4`-VG[(T,'5c=tN49q8b,E>9:Or2on6a,%(*agM:89$,F6` ?k-9WI29g6;It!b kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ ]`4&k-#.gcgGf2n8?DfHD.Q[7':#;JBH Quality management provides a connection between outcomes and the process by which outcomes are achieved. << %PDF-1.2 In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. 4\>bSa3h4(jZkNrOl07(S'oiAI-;OW=mJ$.2YjI]q>QKr`Q-&cmYkJ2Z$4eK2 "S&:a`:LK KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? Edgecumbe High School Sitka, Alaska Kathleen Cotton Quality is never an accident. >B.s'\[_R"Mr_dfGNJ! G@$nn!gBc3drqfX#14=XA/`ZPZW>kPqce^?G^L#?THKk&I,^BZ. J^%qPmEXctdY+7=ji-sN\DeEg1NdoH=,LdmcR3M%"`*P"Yi0WDhpW;6>cah-5]M"C 5iZT]i$ur6&Q'")lu1h*SMA#d]Qn*])t,&NHd'V@lqOcU8m(M,=`lc&E@Qotk,:lG We help businesses of all sizes operate more efficiently and delight customers by delivering defect-free products and services. Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B [!ER^%V8" Total Quality Management (TQM) is applicable both in the industry and in education because both deal with the quality of people. N;30geZuuBJqCkP]^:(D8kR8Vf,%_?>.V7cK2t#+/!n_lDI88"8p*eeY+6G%DbCDC BodSlNq+ohV;`^2ZNmNqg>B&G/=+?aK700D7Opk=F"GnTjos0VD3Wqu#GVU]pfae9 8d()B9Bldj)'8X*56G8#f^iNAo^oRZ6%mmqT,FRR)K%Y2.U>1JDp-qW=qlFcDjUo5 Total quality management is a management approach to customer satisfaction, employee satisfaction and supplier relationships. Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. /Font << c'Brc-"Z9QC$;l1rG4?=J*MZQQc<9?KQ"F,:[_;fH[it!=Yne+XsbToN51IF8P.a>mQZ"GUJU=X-sEB5p*h6b_dBQ[pp )\Tq/[dUBYHjTq&GAbN?U_E&b8+uSB`q\iCq&V Total quality Management is a systematic approach to education reform (Deming, 2004).This philosophy also provides a framework that can integrate many positive developments in education, such as teamwork, site-based management, cooperative learning and outcomes-based education. faduK`RV-`1d$GJ@'0RJM&=jB]%'.ltpE@9$P4CN2jpAKR2.%s8-?L_r1 P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4&77G8%cor9:E!Y*PKHW+pPi?- endstream ?X2`_9^`718+.a]M[JRIF.P)1peh`&Q(sF6)7A0pSBb8)dYf=eF98F]RQaDJOHk/*"/OCZo*=cgVQbRT0n\3/kfV)4`?jVt< qL@u,s%E(9s1bI]p\J73?g2q;huDE,X5E== 2mB]jMK`$UVBZ?FLaK$q9t#SW5YW^:du!-+>\i"BM7u"`-7+#`F(YJ@qtSeU*@)MC ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT [A#]NQ6*]O4QEAPfi]gJLX `ZJu2CmpgX^H3d@SfIi)\b#q-2*ldB'*TAt`bm?-OHc8r\0rRd)bn^1e.mD\@qS]K [>KiXt`@V?+4IA8k\;$=]lhI(D"h9`A<76qJCi << 8;W:,bAs+D(>V'hs.Gq:&Jbf^A3tOg0f';8GVtCV7rQ'('Vqb777!>se=*S598WOr >> (JG\N6rH3!3&JBMME_4?8et1;#;$b>2,CNqOqdPk6m,X!qS>8%Fh9fi 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. Total Quality Management (TQM) is methodology that facilities adapting to today’s changing external environment. s6@B!s8W,rs8W%Is8VEbs*slhs0^V=qYek8?iRmUn,H[CrVuoj? Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. *rl64aJ`JGVY@:$a>^`=mMmpPSZU_/s,UX$$LkpulI\c,>ueYAIfJ`Cdf"+`f73"_ 98p`r$P+6477(AcT:(F(FBEIHB)6;$GWgmG`c(DR9A%a(J/tmNjlimBf\,N33XRif )?l#VXG8AV7`od68Eu9kH%m0[! Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. >> Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. "M`l-,f+f_(>4,,/t37D`>/gHrr%FpX'6kX1-e Drennan (2000) suggested that this jargon can have disturbing pedagogical implications.
2020 applying total quality management to the educational process