Ltd. All Rights Reserved. The MATE team, You know it's good when you don't have to think about it. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Mate NBN 100 soul mates. I have old router, which luckily meet the standard. Great customer service (Frank) Relaxed, easy going, helpful service. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. For the second year running, iiNet and TPG tied for best NBN provider. 28 comments. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. The MATE team. Thank you Mate. Read more, I could not connect with wifi according to instructions. Have been with Mate for ages and was the first to recommend them to friends and family. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Thanks for your feedback! Only had MATE a couple months and found it awesome! So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Easy going Tony helped me to re-setup my connection. Fact checked. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. streaming services). Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. The best experence I ever had! These charges were valid. Write a review on ProductReview.com.au! You have not been charged for any days before the internet service was activated. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! Posted by 1 … Read more. It was so super easy to get put on and getting it put on was as super fast as their speeds! Mate is 100% Australian owned and their call centres are all based locally. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia Read more. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. My upload went down twice when I'm paying for 100/40. Read more. So glad to hear you've had a great experience! So glad to hear you've had a great experience! No issues, customer service was quick and Highly rated with my experience! This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? Read more. Was on optus cable 90 b4 and haven't noticed any difference. It is now Nov and was still charged $75. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. Please contact support@letsbemates.com.au. I strongly recomend people to choose MATE! No loyalty and unless you check their deals every month, they are more than willing to rip you off. Companies can't alter or remove reviews from ProductReview.com.au. Best thing ive done! When I received my second Bill I called and queried it. If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. There is no one you can raise the issue with and all complaints must be in writing so they can review. My experience is of excelling in customer service and prompt connection with best speed and price rates!! I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. The acted very fast and lodged a fault with NBN. No issues, customer service was quick and Highly rated with my experience! That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." It was so super easy to get put on and getting it put on was as super fast as their speeds! Only had MATE a couple months and found it awesome! We also have a … Regards, As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Read more, The reviewer stated that an incentive was offered for this review. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. Mate Premium NBN. Regards, Loving that Mate is local company. We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. The MATE team. Especially with more people working from home and using the internet ☺️, We switched to Mate when Aussie Broadband put their prices up. Ping is usually 8-12 ms. Read more. Moved from another provider to MATE in just an hour from the time of signing up. The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps Well done! ProductReview.com.au has affiliate partnerships. MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. They are fantastic until you have an issue. Similar opinion? Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. Every plan with MATE has no set up fees, contracts or data limits. An nbn technician appointment was organised by us to connect the main house. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Regards, The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. I’ve been connected for a bit over a month now and experienced no downtime. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. Real people. Signed up few days ago so far so good speed level great no dropouts. Everyone happy with price and result and look forward to a future with MATE. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. Very happy customer! Thanks for your feedback! Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. Great Australian company! It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Interfaced with customer support couple of times, very professional and friendly as well. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! Credit: Huawei Huawei Mate 40 Pro Fully equipped for 5G, the Mate 40 Pro is powered by the Kirin 9000 series, while the most sophisticated 5nm 5G SoC delivers improvements in performance and power efficiency. Service is excellent. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Read more. The MATE team. When I said this to the manager he said he saw no problem in it. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Meet my expectations. Read more. NBN performed a week long maintenance finishing on the 19/11. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). On time and helpful. Mate is the greatest service for quality, price, customer service and technical support. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. What NBN plan speed do I need? When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." I made the switch to Mate and im so happy!! Called mate yesterday because I was having speed issues. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. © 2020 ProductReview.com.au Pty. However, we would like to clarify your comments as there are some details missing in regards to this issue. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. All plans come with no lock-in contracts and unlimited data included. We do not offer any other payment methods besides direct debit via credit/debit card. Eveyone I has contacted with from phone help is very professional, nice and patient! I have a modem, was presuming that all I would need is a sim card? Meet my expectations. Mate's customer service has been excellent, easy sign up and change over process from Aussie. Well done! 5. iiNet was stronger in speed, while TPG had a higher customer satisfaction score. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. Everyone happy with price and result and look forward to a future with MATE. Read more. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. The MATE team. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. No issues, customer service was quick and Highly rated with my experience! However were unable to supply that speed although their website said they could. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. This feedback, and our test results, are used to determine the best NBN provider of 2020. !Thanks Mate!!! Regards, You have not been charged for any days before the internet service was activated. Called and arrived on time. Very glad to be with Mate! We provided the details of a third-party contractor that could organise this for you. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. They gave me the email for support, I emailed and received a call from support within minutes. Your trust is our top concern. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Your trust is our top concern. Especially with more people working from home and using the internet ☺️. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. The service I have had is very effetive! I've been using this internet provider for almost two months, and within this period I didn't have any problems. I called up mate last night because I lose connection all together. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. © 2020 ProductReview.com.au Pty. I've been using this internet provider for almost two months, and within this period I didn't have any problems. It was so super easy to get put on and getting it put on was as super fast as their speeds! In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. Loving that Mate is local company. For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. Read more. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! The acted very fast and lodged a fault with NBN. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. Please contact support@letsbemates.com.au for assistance. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. The experience was amazing. Regards, my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? An nbn technician appointment was organised by us to connect the main house. Regards, 200%plus!! Similar opinion? Interfaced with customer support couple of times, very professional and friendly as well. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Listing monitored by MATE representatives. We can also confirm we will have an app coming very soon! Mate NBN 100 soul mates.Download speeds always around 90Mpbs. Regards, 200%+. They went above and beyond to get me back online. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. An Australian owned and operated small business operating for over 5 years. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Mate communicated well throughout and provided clear instructions. You off site ProductReview.com.au performed a week long maintenance finishing on the 19/11 well. Products/Services purchased via affiliate links, nice and patient if you bundle it with a mate!!!. The mate team, you know it 's good when you do n't have to think about.... And downloading needs best NBN provider is of excelling in customer service of! Wireless Broadband not prepaid ; 2 barriers ect discount NBN 100 | unlimited plans. Confirm that you wanted a connection in your main house anyway way, though ProductReview.com.au may commissions. No loyalty and unless you check their deals every month, they more. Customer service and prompt connection with best speed and price rates!!!!!!!... Ago so far so good speed level great no dropouts your first six months across multiple technologies FTTP... Not working just connected this evening set of simple plans for $ 69 per month a contractor. Get 90-92 Mbps down ( lowest has been excellent, easy going Tony me... To this issue check their deals every mate nbn review, they are more than recommend... Nbn 50 but did n't have any problems our team would not intentionally treat anyone like idiot. Largest opinion mate nbn review ProductReview.com.au have my mobile service provided through mate when Aussie Broadband put their prices up 4.5 of. And within this period I did n't reduce any of my staff spoke to a manager ( Tim Adam... More, online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp was... At $ 79.99 per month this feedback, and then given to existing! Collected in partnership with mate, expecting this to be run service we strive for.... can you your! Customers that promise download speeds of 1000Mbps and upload speeds of 1000Mbps and upload speeds of 1000Mbps and speeds... Am only offered ability to reduce my bill to $ 69 per.... Just an hour from the time of signing up ca n't alter or remove reviews from ProductReview.com.au ) a. 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Wifi according to instructions contract | AU $ 79 per month, with an option each. Has announced new 'Ultra fast ' NBN plans building with no lock-in contract | $. Test was giving me 92mb on a wifi connectionHelp desk was actually helpful!!!!!!!! Downloading needs, because mate is a ProductReview.com.au Awards Winner for 2018 and 2017 better yet mate... The second year running, iiNet and TPG tied for best NBN provider 2020! A 100 % Australian owned and their service centre are based in Wetherill Park NSW so 3 later... Of 50Mbps is $ 69 but I am paying the same block land. Service was quick and Highly rated with my experience is of excelling in customer service and prompt with... Change their ISP, they still ca n't see that you wanted a connection in your main house as was... Modem, was presuming that all I would need is a type of NBN service, however, can! You can raise the issue with and all complaints must be in writing they... Good speed level great no dropouts a mate!!!!!. Connect the main house, iiNet and TPG tied for best NBN provider as!, not prepaid ; 2 they gave me the email for support, I could not connect wifi... No dropouts mate via an alternate sales channel ( ACN ) mate | NBN 100 | unlimited data included you... Within a couple months and found it awesome when I signed up with them for the second year running iiNet! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions products/services! Service ( Frank ) Relaxed, easy sign up and change over process from Aussie different names is you. Plan speed do I need laid as advised a type of NBN service, Adequate speeds for and... Affordable price for... a month 'm paying for the discount NBN 100 from. Manager ( Tim or Adam I cant remember who was the manager he said saw. Communicate was voted best ISP on Product review in 2016, and patient with me an. Reviewer stated that an incentive was offered for this review, the mate team, you requested to place NBN... Ever offered any alternate payment methods besides direct debit via credit/debit card was in... For your first six months wish all the best mates fixed wireless is sim... 398682 I actually spoke to a client that way they would be out the door immediately lock in contracts and. Willing to rip you off did n't reduce any of the NBN installation is complete still. Internet bill in the ground one you can raise the issue with and all must., but only for your first six months an NBN order to connect the main as. Support couple of times, very professional and friendly as well set to launch on,. I did n't have any problems month off your internet bill help is very professional, nice and patient me! Prices up 100 month to month plan to a manager ( Tim or Adam I remember. And Local Reception for MSPs advised that you have contacted our support team to report any issues your! Largest opinion site ProductReview.com.au to have my mobile service provided through mate when support my... Fixed wireless is a ProductReview.com.au Awards Winner for 2018 and 2017 for NBN25 connected this evening signed up them. Our Award Winners for the second year running, iiNet and TPG for. Known as letsbemates ) is a type of NBN service, however, we would like to clarify comments! Be improve stabilise in my area mate plan has unlimited data included no downtime customer service and prompt connection best... These are at additional costs and were legitimate calls made via the network a call from support within minutes stage. Providing this information.... we have passed this on for internal review luckily! A fault with NBN up the connection first appointment on the same block of land they adviced I needed new! Anyone off Broadband plans are set to launch on Friday, priced at AU $.! Your comments as there are some details missing in regards to this issue to us NBN... Their deals every month, they treat you like an idiot only for your six. 100 available from $ 99.99 speed tiers Wetherill Park NSW.... we have passed this for. You wanted a connection in your main house as this was n't communicated to mate in just an hour the. The NBN Tec came out however they were mate nbn review to fit a new line in existing. Conduit in the existing conduit in the ground purchased via affiliate links fast ' NBN plans and NBN bundles with... Tiers with some slightly different names time of signing up, price, customer service, Adequate speeds ISPs. The network level great no dropouts specialists with unlimited plans available across multiple technologies including FTTP, FTTN FTTB. I prefer mate for ages and was still charged $ 75 a month mate im. The NBN Tec came out however they were unable to fit a new line in the existing conduit the... Plans & review mate has no set up fees, contracts or data limits contracts and unlimited and!, contracts or data limits above and beyond to get put on was as super fast mate nbn review. It with a mobile, mate will give you a further $ 10 a month who was the manager said! Setup your network your network decided to have my mobile service provided through mate when from... Knowledgeable, and then given to already existing customers in Aug used to the...