Use either service below to leave us a message and someone will get back to you in the morning. The announcement sparked fury among customers who were quick to blast the company over the delay. Top. Whirlpool, KitchenAid & JennAir Cooktop Recall. The 42 models of affected Hotpoint and Indesit washing machines have a serious safety fault that has been linked to 3,000 fires of the past decade. The recall covers models manufactured between October 2014 and February 2018. urged Whirlpool to offer refunds to customers. Use the handle: You can instant message us on Facebook messenger. If you see a product you own on the list, click through to find out what to do next and read instructions on how to return your recalled Whirlpool product. Primark to open 11 stores for 24 hours when it reopens on December 2, 10 Primark products you'll find in shops tomorrow when they reopen for 24 hours, Furious JD Sport customers owed £100s over deliveries that haven't turned up, Shops slash up to 80% off as Xmas sales start early on 'Wild Wednesday', Low income households can get £25 a week help with energy bills, ©News Group Newspapers Limited in England No. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. Saturday from 8 a.m. - 4:30 p.m. EST. Assistance for new appliances under 28 days, Follow up claim with ref number eg. Whirlpool is now re-contacting all customers who have registered an affected model under the recall. © 2020 Whirlpool Appliances LTD. All rights reserved. Whirlpool added the following model numbers to the recall on 29/01/20: WMAQC641PUK WMAQG741PUK WMFG741GUK . Whirlpool offers you a dedicated service based on quality personal care and attention, ensuring you the peace of mind that comes with the best possible assistance. To find out more about the recall and to check whether your washing machine will need to be recalled, you can click the button below or call 0800 316 1442. Thank you for your inquiry. Book a Whirlpool Engineer; Instruction manuals; FAQ; Warranty information; Store Locator; About our online store ; Get the most from your product. Book a Whirlpool Engineer; Instruction manuals; FAQ; Warranty information; Store Locator; About our online store; Get the most from your product. Owners who bough a Hotpoint or Indesit appliance during that time are urged to contact Whirlpool to find out if they are affected. Whirlpool has set up a model checker online, although this itself appears to have crashed. David Hickson, from the Fair Telecoms Campaign, said: "Under a law that has been in place since June 2014, anyone who calls a company about something they have bought using 084, 087 or 09 number should claim a refund of their call costs.". You can tweet us and we will respond as soon as possible. Call the Whirlpool complaints line on 03448 224 224 if you have a complaint about a product or service. Our thoughtfully designed products and appliance suites are made with you in mind. Other contact methods including online and post, and Whirlpool resolve to handle complaints in a systematic fashion keeping the customer informed at all times. If your dryer is one of those affected by the fault, you must contact Whirlpool to arrange a repair or replacement, ... FAILURE TO ACT WHEN AWARE OF A RECALL “A large number of people have knowingly ignored a recall notice. Whirlpool ® products and appliances help you care for your family . Consumers can also visit www.whirlpool.com and click on “Product Recall” for more information. From getting stains out of favorite shirts to baking cookies and everything in between, Whirlpool ® appliances are there to help you keep the day moving. Please tick here to fill in the form. Which tumble dryers have been affected? image/svg+xmlCoronavirus update: We are supporting our customers but if you are self-isolating, please choose an appropriate appointment date. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Whirlpool customer shares shocking video of smoke pouring from machine and warns her model is NOT on recall list, repairing and replacing 519,000 fire risk washing machines, nplug machines or only use them on cold water cycles of 20c or lower. A spokesperson from Whirlpool said: "We are aware of an administrative error that led to a small number of customers being advised to call a premium telephone number to arrange delivery of a replacement unit. If you have any questions about the Whirlpool product recall, please: Call us on 0800 151 0905. Our services really matter to our customers where having fully functioning appliances is critical and this is even more crucial at this time. I can confirm that I am submitting these details as a result of damage being caused to my property. You can also call the Whirlpool customer service line on 0800 316 1442. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. We've asked Whirlpool if customers who've had their dryer modified can now instead ask for a … Sales Enquiries. WHIRLPOOL have issued a fresh warning for customers across the UK to check if their washing machine is affected by a major product recall. To inquire about a licence to reproduce material, visit our Syndication site. It is illegal for firms to use numbers which charge customers to call about complaints or customer service. It told customers to unplug machines or only use them on cold water cycles of 20c or lower - but said the process of repairing and refunding machine would not start until at the New Year. Twitter . Whirlpool is to issue a recall of tumble dryers not yet modified from consumers’ homes, the Office for Product Safety and Standards (OPSS) has announced. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Consumers can contact the Whirlpool helpline on 0800 316 1442 for more information or visit the Whirlpool website for a full list of affected machines. We seem to have lost our map and can't update your postal code right now. Whirlpool is in the process of repairing and replacing 519,000 fire risk washing machines after announcing a recall in early December. But now customers have been complaining about being charged to call Whirlpool, with many facing long delays. Use the button below to find your country's KitchenAid website. WHIRLPOOL customers with fire-risk washing machines have been charged up to 72p per minute to phone about repairs and replacements. Unable to Add. If you think you might have a tumble dryer from one of these brands, you can check whether it needs to be recalled by calling 0800 151 0905 or clicking on the button below. If you’ve already submitted your information, Whirlpool will be in touch with you soon. If yours is one of the affected models, contact the Whirlpool helpline on 0800 151 0905 for your next steps. Whirlpool recall: Company admits there could be 800,000 faulty tumble-dryers in UK homes WHIRLPOOL has admitted the number of faulty tumble-dryers in … Confirm Cart . Product Recall; Contact Whirlpool Corporation; HOME; WHO WE ARE. Contact us 03448 224 224. Whirlpool recalls more than 500,000 washing machines over fire risk This article is more than 10 months old Certain models sold between 2014 and 2018 have faulty door-locking system Recipes; Mobile Apps; Spare Parts; Brochures; Contact Us; Contact Us For questions about your Whirlpool product, please find here … Additional model numbers have been added to the recall on 29/04/20: WMAQB 641P UK WMAQB 721P UK WMAQB 741G UK WMAQB 741P UK WMAQF 621P UK.L WMAQF 641G UK WMAQF 641P UK WMAQF 721P UK WMAQG 641G UK WMAQG 641P UK WMAQG 721P UK … service_ireland@whirlpool.com. Whether you want to book a repair or need to speak to one of our experienced advisors. Latest … Whirlpool will start a repair and replacement scheme on January 9th 2020. We need to continue to support you, our customers but ensure we do so safely for everyone. By Phone. Added to Cart. Unfortunately, this website only ships to US address. Click here to determine if your product is affected >>> Haga clic aquí para determinar si su producto está afectado >>> Cliquez ici pour déterminer si votre produit est concerné >>> Click here if you are a trade partner for the Cooktop Recall (US & Canada only) Tumble Dryer Recall in the UK. Contact us 03448 224 224. We are constantly monitoring and reviewing our operations to prioritise the health and safety of our colleagues, partners, customers and their families whilst at the same time ensuring we continue to deliver great service as the spread of coronavirus (COVID-19) continues. Whirlpool is set to recall hundreds of thousands of washing machines over the risk that they could catch fire. Tumble dryer safety tips; About Whirlpool; News; Contact Whirlpool. If customers are affected by the recall then they can phone the Whirlpool customer service team on 0800 316 1442. As well as the website not working, customers also took to Twitter to complain about being unable to get through to Whirlpool on the phone. For other inquiries, Contact Us. Today, consumer group Which? Chat is not available at this time.We are open:Mon - Fri: 8am - 6:00pmSat: 8.30am - 4.30pmSun: 9.30am - 3.30pm. Monday – Friday 8:30am – 5:00pm. Contact us today. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Whirlpool Ireland: Fonthill Ind. Register your product and get the most from your Whirlpool appliance! Colour . The machines are being recalled owing to a fault with the door lock, which results in them posing a fire risk. INNOVATION; SOCIAL RESPONSIBILITY; ENVIRONMENTAL SUSTAINABILITY; INCLUSION & DIVERSITY; MANUFACTURING; PRODUCT SAFETY; INTEGRITY & ETHICS; OUR BRANDS; LATEST NEWS. i This site only ships to the United States. COMPARE Remove All. 01 6161700. About the recall; FAQ. Instant message us through WhatsApp to talk to one of our customer service advisers. ... Whirlpool Customer Service 200-6750 Century Ave. Mississauga ON L5N 0B7 BY SOCIAL Facebook. Following the latest advice from the UK Government and Public Health England regarding the spread of coronavirus, if you or a family member within your household have developed the symptoms of a new continuous cough or higher temperature or are already self-isolating, please only select an appointment date for after your isolation period is due to end. What if my tumble dryer has already been checked? Please try again in a bit. Whirlpool Recalls. Model . This is no way in relation to a service issue/query. … Comparing 0 Items . Read Less. To see all content on The Sun, please use the Site Map. Whirlpool have put out recall notices on the following electrical products as they could potentially be dangerous. For questions about your Whirlpool product, please find here several ways to contact us. Please tell us about your query, and one of our customer service advisors will get back to you. Please fill in the details below of the incident and we will get back to you as soon as possible. m-**-******, DYNTo track, amend or cancel your appointment online, please have your booking reference / plan number and personal details to hand. General Enquiries. urged Whirlpool to offer refunds to customers. Recipes; Mobile Apps; Spare Parts; Brochures; The new energy efficiency classes New energy label from March 1, 2021 Discover. Some customers were charged as much as £30 after ringing a 0844 premium rate phone number that was included in an email from the domestic appliance firm. Please note that appliances under the Whirlpool … "We apologise to those customers that received this communication. ET Monday through Friday, or online at http://repair.whirlpoolcorp.com. They were manufactured from December 2016 through July 2019. Home appliance company Whirlpool have added an extra 21 models of washing machine to their recall list over fears that a faulty heating element could create a risk of a fire. Dryers that have already been modified aren't part of the recall. Safety notices. Safety notices. Whirlpool issued a recall notice for up to 800,000 faulty dryers in July, despite claims in June that the number of defective models stood at 500,000. Read More » View our online Press Pack. has been linked to 3,000 fires of the past decade, Independent Press Standards Organisation (IPSO). Whilst the impact on businesses and individuals continues and is unprecedented, please be reassured that we are operating as usual. OUR COMPANY; OUR LEADERSHIP; GLOBAL LOCATIONS; HISTORY & HERITAGE ; AWARDS & RECOGNITION; WHAT MATTERS TO US. Can I purchase an appliance protection plan? Saturday 8:30am – 4:30pm. Register your product and get the most from your Whirlpool appliance! Please try again in a bit. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. To get yours fixed or replaced, you’ll need to register on the Whirlpool website. This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. Whirlpool has announced today it is preparing to recall up to 519,000 Hotpoint and Indesit washing machines. If customers are affected by the recall then they can phone the Whirlpool customer service team on 0800 316 1442. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. "If you have been charged, please contact us via ccns@whirlpool.com so we can arrange a refund as soon as possible.". Whirlpool Corporation at 800-990-6254 from 8 a.m. to 8 p.m. Office is now closed - Live chat and our call centre will open tomorrow morning. Last month, the Government said it … "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Sunday 9:30am – 3:30pm . One of our third-party service providers suffered an issue which affected our recall website," a Whirlpool spokesman said. Which? Find us on: Hotpoint's wide range of appliances suits the needs of every kitchen and home. Item added to the compare list, you can find it at the end of this page. 01 6161777 . Whirlpool recall: more than 435,000 dangerous tumble dryers still in homes Save Half a million machines have been recalled Credit: Tim ... please contact us immediately. Last updated on July 23rd, 2019 How to make a Complaint to Whirlpool Please provide a US ZIP code. If you already have an appointment booked, please cancel or rebook by clicking here and entering your surname, postcode and either your plan number or booking reference. We are available 7 days a week through live chat. Whirlpool will be required to provide regular updates to OPSS on progress made in the product recall. We seem to have lost our map and can't update your zip code right now. Did you know that Whirlpool is recalling some of the tumble dryers sold under its Hotpoint, Indesit, Creda, Swan and Proline brands?