Skilled in orthopedic terminology, patient care, and medical office procedures, IT Support, office management, and retail management. This included first call resolution and remote support and senior management escalation. Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues. Trained sales-department staff and guided them in helping clients select the right product. SUMMARY. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. February 2009 – July 2012 . Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. Single Point of Contact for all IT and Facilities related issues in the Denver office. Support with software that users need help with. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Help with setting A/V solution into the conference rooms. Provided 24/7 domestic and international support via telephone communications and remote assistance. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems. Maintain and configure intra network functionality for school campuses. Created/maintained service requests record and tracked issues. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. IT Support Specialist Cover Letter Sample This cover letter was written by our experienced resume writers specifically for this profession. Tips for Writing an IT Technician Resume Try these strategies to help your resume shine and gain the attention of hiring managers: Include relevant skills on your resume. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Administered Blackberry Enterprise Server and all connected handheld units associated with the server. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Write an IT Specialist Resume Summary or Objective . Setup iPhones and iPads into Airwatch. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Ensure Legends' IT infrastructure is implemented and maintained in line with company standards. Instructed and trained end-users regarding computer literacy. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Developed training curriculum, conducted end user training as well as provided user support. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Let’s look at the differences: Example IT Resume Summary Statement . Deployed Windows Server 2008 Domain controller for unified Active Directory Login. Advise and assist users in the planning, selection, and use of computing hardware and software; provide training to end-users on supported hardware and software. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. In-depth knowledge of the impact of processing upon downstream production in a global business. Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Objective : Seeking an IT Support/System Administrator position with a firm that places a high level of emphasis on the benefits IT can provide to their organization. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Objective : To contribute my commitment, technical skills, analytical abilities & creativity to a growing, dynamic organization where I can also continue to grow as a professional. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Implemented company policies, technical procedures and standards for preserving integrity and security. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. Skilled in providing Customer and End-User Help Desk Support. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Created, built, and troubleshot computer images for nationwide deployment. Team player with good management, analytical, communication and interpersonal skills. Excellent ability to service clients and communicate effectively verbally and written. Created Linux virtual machines using VMware vCenter Server. If you have years of IT experience, opt for the resume summary:. Collaborated with vendors to implement and configure DESK ticketing system. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information. It will help you outline which skills and experience is the most important in 2020, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. Implemented new processes for tracking hardware both incoming and outgoing. Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital, Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity, Provide hardware, software, and technical support to faculty, staff, students and visitors to the university, Researched software and hardware upgrades for offices and specialized hospital equipment, Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2, Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment, Assisted on on-site with hardware troubleshooting, Resolved technical issues pertaining to any hardware or software related problem, Performed service for EMC Symmetrix Family Storage Systems. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Designed, constructed the implementation of networks. Acted as the Point-of-Contact for the barcode system and equipment. Bachelor's In Business Administration Health Managment, Associates In Networking And Technical Support, Bachelor Of Science In Computer Information Systems, Bachelor Of Information Technology In Network Security, Bachelor Of Science In Visual Communications Technology, How to write Experience Section in IT Resume, How to present Skills Section in IT Resume, How to write Education Section in IT Resume. Maintain Point to Multipoint (PTMP) wireless network for multiple building connectivity using IEEE 802.11n standards. Effectively encrypted Bitlocker on company hard drives. A Degree in the field of Computer Science or IT is mandatory. Oversaw a six month, multi-phased project worth $1.5M dollars. Write up monthly tips for internal ADP. Makes ; With close supervision by … Designed nameplates and ID badges for company personnel. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Upgraded Domain from 2003 to 2008 R2. Successfully designed, implemented, and tested Disaster Recovery plan. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Provide premier-level, outsourced IT support services for small to mid-size companies. Was successfully able to meet 80% completion in resolving tickets. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. Oversaw all technical support operation in the main warehouse. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them. IT Support Specialist Resume Sample. Responsible for Software License renewal/documentation and daily tape backup/restore. Networking And Services: TCP/IP, FTP, NFS, DHCP. Led large-scale IT projects for a local client base of over 750 military and civilian personnel. Maintain hardware stock as per requirements. Adding Network printers and troubleshooting them. If you want a secure job that involves problem-solving and working with technology, this … Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies. Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person, Assisted in troubleshooting user problems in Windows and Macintosh environment relating toOperating System issues, Network Connectivity, TCP/IP configuration. Information Systems And Healthcare Management, Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair, Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations, Served directly under IT Director to coordinate and deploy new IT infrastructure. IT Support Specialist Resume Sample: Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening. Implemented case management database and document image-caching project. Skills : Microsoft Office 2016, Microsoft Office 365, Computer. Collaborated with company staff to optimize working environment and customer service. IT Specialist II Resume Headline : Over 6 years of professional experience in a diverse IT background. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC － Port Fourchon, Louisiana. An IT Support Specialist oversees computer systems for businesses and offers support to the system's users. Assisted in analyzing and deploying software updates as well as other patch management directives. Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary. Participated in Windows 2003 Server migration, moved users to 2003 server environment. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal … Install, Maintained and managed company VOIP phone system. Manage the inventory tracking of all computing devices used by Top Management and Pas. Putty, Win-SCP, SSH Client And Secrete Server Password Manager. Developed solution for patching equipment in accordance to SOX audits. Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Able to triage conflicting issues, seemingly on the fly, to resolve the most difficult issues. Ensured necessary documentation is obtained and properly authorized for such requests. Provide help desk support on an as-needed basis. Managed web hosting services and webmail for client. Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools. Negotiated best pricing for hardware and software quotes and procurement. Detail-oriented Support Specialist with three years' experience … Willingness to learn new skills. Here’s how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Imaged all new machines via SCCM for refresh. Standardized and documented the IT operations infrastructure. Assisted Event specialist with preperations for [company name]. Responded to Support tickets routed to Local group by centralized helpdesk. Placed service calls to ComDoc for printer issues. Installed new cordless phones in all guest rooms. Exchange Admin. Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction. This resulted in 45% lower billing and reduced wasteful usage. IT Professional Resume - Samples & How to Guide. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running smoothly.. Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. Provided training, support, and direction for team members. Schedule and perform computer operations for both local and remote users. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Provided support for all local servers, WYSE terminals, phones, and printers. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. High level of proficiency and experience with US government information systems policies and procedures. R&D/Troubleshooting with computers. Creating new hardware purchases invoice, receiving computer equipment and maintain records. IT Support Specialist . Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary. Excellent hardware troubleshooting experience. Handled various types of clerical responsibilities and office tasks with efficiency, Answered phone enquiries from potential customers, Designed business cards, flyers, web adverts, package pricing brochures, and other print media based on requirements specified by client. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Objective : Experienced, highly motivated professional with several years of IT experience. IT Support Specialist Resume Examples & Samples. Designed and maintained company IP camera system using Vivotek's Central Management Software. Recommended changes and process improvements that strengthened internal control for IT Clients. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and … Updated user documentation and conducted training as needed. Maintain an extensive knowledge of electronic data interchange (EDI). Served as a liaison between IT and business groups. Documented emergency recovery plan for network. Interfaced with customers to ensure technical issues are being managed and resolved. Objective : Experienced individual seeking career opportunity. Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Supported users and accounts in AD, Exchange, BRAVO Systems, CMS, and custom applications. Setup/run imaging process using Symantec products and Microsoft Configuration manager. Troubleshot, installed, and repaired desktops, laptops, and proprietary software. Issues also included Active Directory and MS Exchange user setup and maintenance. SENIOR IT SUPPORT SPECIALIST. Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. Setup and maintain 30+ laser and desk jet printers of various manufacturers. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades. IT Support people are specialists responsible for the smooth operation of company computer systems and customer systems, thus benefiting both customers and company. Researched software and hardware and made recommendations to management for future purchases. Recognized for creating webpages and support for SharePoint. Create an updates image of the OS currently being used by company employees. Cleaned up Active Directory and Group Policies. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Provided support to management for departmental and property-driven projects. Customer service and client oriented. Managed multiple projects through organizational requests from initiation to closing phases. Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology. IT Support Specialist. IT SUPPORT. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Managed communications between operational and network administration personnel; acted as a liaison to translate business needs into supportable technical solutions. Prepared reference for users by writing operating instructions. Image new machines, deploy new machines. Find out what is the best resume for you in our Ultimate Resume Format Guide. Provided remote and field support for various Career Centers located within Fulton County. IT Technical Support Specialist Manager Resume Examples & Samples For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Installed and set up company software including VMWare, Solomon, and EZClaim. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. Provided support of IT hardware, software, and networks. Skills : Operating System: Red Hat Linux 5.x, 6.x: CentOS. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Configured and maintained network switches and routers. Managed and controlled information communication to team members and stakeholders throughout the project lifecycle. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging. Troubleshoot various hardware and software problems; provided updates to software. Responsible for backup management, reporting and recovery. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. Worked independently as only Tier 1 support, providing sole support for international operations. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Senior IT Support Specialist Candidate should be properly created. Coordinated key aspects of litigation cases and wrote demands which were integral in earning millions in settlements and verdicts over the course of my employment. Able to complete high-end projects on time and within budgetsExcellent problem solving skillsAble to effectively communicate with wide range of clients and coworkers Delivering personal PC support and offering consultative solutions including: PC hardware/software, installation of applications, and recommendations of effective business solutions. Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Events (ie Essex Music Festival). They identify faults, resolve technical problems (hardware or … Knowledge in computer hardware assembling. Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Setup wireless phones from different carriers to wireless sync with exchange server. I'm looking forward to returning to the workforce full time after a break to raise my son. Created, mounted and maintained file systems to ensure access to system, application and user data. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Monitored server logs for evidence for spyware, virus infections, and security breaches. Added computers and created users in active directory. Worked closely and effectively with vendors to replace/repair defective hardware and software. Provide first-level technical support to small-mid size level business clients. Also installed and configured PC hardware and software applications. Administrated large network of over 300 Windows XP computers. New departments completed 2 audits with zero non-compliance incident. It Specialist Resume Examples. Setup workstations for new employees and remove and catalog machine from departing employees. Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets. Identified training needs; designed and delivered training programs. Managed company-wide transition from in-house email to Microsoft Hosted Exchange. Installed and trained the staff in the use of the new guest room cordless phones. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Build customer relationships by coordinating with customers to plan operational work. IT Support Specialist Resume Sample 5.0. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provided technical and network support to surrounding 17 states. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Utilized helpdesk ticketing system to track issues efficiently. Administered in-house and telecommuters phone system, network, internet, email and web connectivity. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Install and monitored Network Security cloud based endpoint user protection. Work with firewalls, operate value added network (VAN) traffic, and allow data to be exchanged between trading partners. Server Rack up and setup in IT server rooms. Serve as necessary on internal and interdepartmental teams. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. Maintained User account using Active Directory site wide, Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas, Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail, Ticket auditing; verify data accuracy, quality, and edit for completeness, Intranet Content Management; maintenance, modifications, and design, Review, document, create, or update troubleshooting script, Incorporate process improvements; update existing procedures, Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices, Managed critical hardware and software issues with specific time constraints, Applied refined knowledge of PC Hardware, Software, Networking, and Security, Implemented Software, Hardware, and Network Optimization to Residential and Business Customers. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches. Researched, tested and implemented new technologies. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and record-keeping. Responsible for software maintenance and support for staff of 40. Performed EOD for CBS sports book system. IT Support Specialist I set up the computer systems of the shop and office. Additional duties include the support of Avaya IP Office VoIP system. Update Windows NT and Microsoft Exchange Server to reflect current users. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Get Started Now! Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Very well organized and able to meet deadlines. IT Specialist Resume IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database administration and network management. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions. Installed new network software and performed compatibility tests. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object). Upgraded and configured software in support of business applications at the workstation level. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. These specialists are charged with first installing then configuring systems. Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components. Consequently, an external audit was successful and showed asset accountability. Trained and coached new team members to facilitate continuous process improvement of project team performance. Provide technical assistance to computer system end users. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Met both domestic and international user needs immediately by providing bi-weekly 24 hour on call support. Administration of email and network accounts. I currently run regular checks on the shop computers and maintain an efficient network. Revamped company IT support procedures and documents to streamline operational efficiency. Advanced computer skills that include; UNIX, Word, Excel, Access, PowerPoint, Outlook, AS/400, BRMS, Internet research, Microsoft, Novell and VM Ware. Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues. Creating new computer account on Active directory and disable parting employee accounts. Provided end user support for system administration issues. Windows 7 Windows 8 Windows 10; Offsite backup. Install, configure, test, and troubleshoot networking solutions in a multi-department environment. Handled all IT-related issues in corporate office in Fredericksburg, VA. Participated in the ISO 27001 audits and inspections. Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. Handled purchasing requests and orders from supported offices. Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced. Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure. Provided specialized technical problem solving and resolution skills. Document all calls and in-person situations in Cherwell Service Management with results. Balances IT annual budget with support from corporate, Provide training for new and current employees with new technologies that are implemented, Designed IT policies and how-to guides on everything IT related at the plant, Redesigned the plant's IT network from the old company (Sigma) to the new way of IT (Bar-S), Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook. Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action. Cody Fredrickson. Provided primarily phone and email support to over 750 organizations (1-15 end users per organization). Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success. Provided hardware and software user support. Set up user accounts in Active Directory and Exchange for new local users. Primary support technician for all city hardware including the Art Center, Police Department, and Court. All the price tag printing equipment along with the bar coding devices were set up by me. Researched, analyzed, and evaluated resolutions to problems. Troubleshoot desktop and server support for 200 end users. Architected a low cost, geographically redundant backup solution. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information. Objective : Data Entry Clerk Over 11 years of experience in the collection, Computer & Network analysis, review and collation of statistical data, records and reports while ensuring that processes are in compliance with organizational guidelines and policies. Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. Created and developed software solutions for application errors. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Analyzed the need for new technology, and innovated mobile computing solutions integrating. In it, explain why you’re perfect for the job and include an overview of your career so far. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Educates end users regarding computer and software operations, Performs basic network troubleshooting for routine issues. Maintain accurate inventory of all Burns White hardware. CompTIA A+ and Network+ certified along with and MCP certification. Troubleshooting system, network and user issues. network, operating systems) and integration of components. Experienced working with ticketing systems such as ServiceNow. Use a personal conversational style and active listening to understand and prioritize the business needs. Our guide and IT support resume example will help you create a resume for your next career move. IT Support Technician, First Grade. Supported Windows 2003 and 2008 Domains - User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Setup and run the help desk for all PC related support. Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations. Collected information through client phone calls to identify and report product problems. Responsibilities: Support customers over the phone. Use an 11–12pt font size for general text, and 2–4pts larger for section titles. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Troubleshot and resolved major and minor computer hardware and software issues. Maintain constant communication with customers to inform them of issues and escalate them as needed to management. Good understanding of Internet technologies (http, https, e-mail, VPN, etc. Troubleshoot and/or find solutions to applications issues throughout the company. Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Recorded Problems and resolution details in the Remedy ticketing system. 06/2016 - PRESENT Dallas, TX. Installed, repaired, and troubleshot computer hardware and peripherals, Evaluated and recommended new technologies, Coordinated system upgrades between Production and IT departments. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. Monitored servers and reported issues to prevent operational impact. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. In-depth knowledge and understanding of numerous software packages and operating systems. Summary : To obtain an internship or part time opportunity in the field of Information Technology in which I can engage and expand my current skills in Network Information Security. Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues. Setup and configure web and phone conferences for staff. Install Office 365 and resolve issues with it. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer. Provided hardware support for PC, POS terminals and printers. Work including issues involving multiple components (e.g. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Administer and provide IT Support for the food processing plant. Worked with Dell to provide all desktop hardware support. Pick the best resume font to use so the hiring manager has an easy time reading it. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Provide 1st level service for all client requests submitted by email and over the phone. Specialist will oversee the computer systems and distributed printers support procedures and standards for preserving integrity and.. ) traffic, and DHCP to all network assets to no supervision independently or in domain... Clients, opposing counsel, experts it support specialist resume and supported network-related hardware and software operations, basic... On-Call support and service requests IT clients web and phone conferences for staff 40! Vendors to replace/repair defective hardware and local area networks 200 end users per organization ) and. 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